Sears: Servicereps keep telling me they cannot find my...
A Sears customer review by GetHuman user ~nevr buying seras again from November 26th, 2017
Background on ~nevr buying seras again's case
GetHuman: ~nevr buying seras again - can you tell our other Sears customers when your case took place?
~nevr buying seras again: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~nevr buying seras again a list of common Sears problems)
~nevr buying seras again: "Track order" was why I was trying to call.
~nevr buying seras again's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nevr buying seras again: Servicereps keep telling me they cannot find my appointment which is scheduled for tomorrow. And tell me they show apt next Tues. Explained I got it changed to Friday of this week. They would then say they would "check" to see what they could do. I sat on hold for approx. ** minutes after a frustrating conversation with them. then at the end of ten minutes apparently their system decides to disconnect.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~nevr buying seras again: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nevr buying seras again: I'd give them a three out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~nevr buying seras again: For that I would say four out of five.
GetHuman: And finally- any advice for other Sears customers?
~nevr buying seras again: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nevr buying seras again taken from his Sears customer service problem that occurred on November 20th, 2017.