Sears: Off shore person from another country was repre...
A Sears customer review by GetHuman user GetHuman-200961 from November 25th, 2017
Background on GetHuman-200961's case
GetHuman: GetHuman-200961 - can you tell our other Sears customers when your case took place?
GetHuman-200961: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-200961 a list of common Sears problems)
GetHuman-200961: "Refund a Charge" was why I was trying to call.
GetHuman-200961's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-200961: Off shore person from another country was representative for Sears and could not give the information needed to track down an order. She asked me to track it down by calling around and said she could not disclose the country she was in but that she did not have the info I needed. I ended up being my own customer service rep. *Bye bye Sears!
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
GetHuman-200961: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-200961: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
GetHuman-200961: For that I would say four out of five.
GetHuman: And finally- any advice for other Sears customers?
GetHuman-200961: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-200961 taken from his Sears customer service problem that occurred on November 22nd, 2017.