The reason why Sears is crashing into the sea*a...
A Sears customer review by GetHuman user GetHuman-286236 from November 28th, 2017
Background on GetHuman-286236's case
GetHuman: GetHuman-286236 - can you tell our other Sears customers when your case took place?
GetHuman-286236: Sure. It was afternoon, on November 24th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-286236 a list of common Sears problems)
GetHuman-286236: "Schedule Appointment" was why I was trying to call.
GetHuman-286236's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-286236: The reason why Sears is crashing into the sea*and will close it doors is due to lack of service, i don't care attitude talking to robots can't go any further then the script given to them. They are not accountable for nothing said. I feel like I dealing with a *rd world country.**Trying to get a dishwasher fixed for the past * weeks, this is not a rocket but a dishwasher, i will never, never deal with sears again. Your company still has not come out to fix it, scheduled tomorrow and I can't wait to hear the excuse of the part is broken or I have to order another part, or they will cancel. I'm so annoyed with your service. You are the worst company to deal with. I don't want an apology I want the dishwasher fixed. Talk is CHEAP.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
GetHuman-286236: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-286236: I'd give them a four out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
GetHuman-286236: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears customers?
GetHuman-286236: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-286236 taken from his Sears customer service problem that occurred on November 24th, 2017.