Sears: Very rude... didn't process my online order for...
A Sears customer review by GetHuman user ~Super Cuddles from November 28th, 2017
Background on ~Super Cuddles's case
GetHuman: ~Super Cuddles - can you tell our other Sears customers when your case took place?
~Super Cuddles: Sure. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Super Cuddles a list of common Sears problems)
~Super Cuddles: "Cancel order" was why I was trying to call.
~Super Cuddles's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Super Cuddles: Very rude... didn't process my online order for store pickup for over * hours. I had to go to the store and then call them to get my order processed.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Super Cuddles: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Super Cuddles: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Super Cuddles: For that I would say two out of five.
GetHuman: And finally- any advice for other Sears customers?
~Super Cuddles: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Super Cuddles taken from his Sears customer service problem that occurred on November 25th, 2017.