Sears: bad customer service and they have not gave my...
A Sears customer review by GetHuman user ~angry customer from November 27th, 2017
Background on ~angry customer 's case
GetHuman: ~angry customer - can you tell our other Sears customers when your case took place?
~angry customer : Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~angry customer a list of common Sears problems)
~angry customer : "Overcharge/Strange charge" was why I was trying to call.
~angry customer 's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angry customer : bad customer service and they have not gave my full refund over * mounth i keep calling and all i get is bs
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~angry customer : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angry customer : I'd give them a three out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~angry customer : For that I would say four out of five.
GetHuman: And finally- any advice for other Sears customers?
~angry customer : Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angry customer taken from his Sears customer service problem that occurred on November 21st, 2017.