Sears: bad customer service and they have not gave my...

A Sears customer review by GetHuman user ~angry customer from November 27th, 2017

Background on ~angry customer 's case

GetHuman: ~angry customer - can you tell our other Sears customers when your case took place?
~angry customer : Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Sears, and if so, how?
~angry customer : I used the 800-659-5917 number I found for on the GetHuman Sears customer phone number page I was on: Sears Customer Service Phone Number
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~angry customer a list of common Sears problems)
~angry customer : "Overcharge/Strange charge" was why I was trying to call.

~angry customer 's review of Sears customer service

GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angry customer : bad customer service and they have not gave my full refund over * mounth i keep calling and all i get is bs
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~angry customer : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angry customer : I'd give them a three out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~angry customer : For that I would say four out of five.
GetHuman: And finally- any advice for other Sears customers?
~angry customer : Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angry customer taken from his Sears customer service problem that occurred on November 21st, 2017.

Sears

2.31 of 5 stars | 563 reviews

~angry customer 's Sears Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Sears, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Sears in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!