Sears: I have been trying for a week to get a repairma...
A Sears customer review by GetHuman user ~Lroth43659 from November 28th, 2017
Background on ~Lroth43659's case
GetHuman: ~Lroth43659 - can you tell our other Sears customers when your case took place?
~Lroth43659: Yup. It was late at night, on November 19th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Lroth43659 a list of common Sears problems)
~Lroth43659: "Schedule Appointment" was why I was trying to call.
~Lroth43659's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lroth43659: I have been trying for a week to get a repairman out here. It was scheduled for Friday June **th by * No one called and no one came. We called they were running late and would still be here. No one came. Saturday the **th I get an e-mail making sure our parts had arrived!!! Called they rescheduled us for Friday the **th. I said no we won't be here but they put URGENT on it telling me someone would call on Sunday the **th or Monday and get me in earlier. No call. Get another email how was our service. Tried to call again and they won't let me speak to a supervisor. Finally got this number got a supervisor but no one can come out until next week, Not acceptable and I don't feel I should be charged a service call at this point. I will pay for parts and labor with a **% discount but no extra service fee. I should get priority for Saturday the **th no matter what you have to do.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Lroth43659: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lroth43659: I'd give them a two out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Lroth43659: For that I would say three out of five.
GetHuman: And finally- any advice for other Sears customers?
~Lroth43659: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lroth43659 taken from his Sears customer service problem that occurred on November 19th, 2017.