Sears: I could not get someone that speaks and underst...
A Sears customer review by GetHuman user ~delockamy from November 26th, 2017
Background on ~delockamy's case
GetHuman: ~delockamy - can you tell our other Sears customers when your case took place?
~delockamy: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~delockamy a list of common Sears problems)
~delockamy: "Technical support" was why I was trying to call.
~delockamy's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~delockamy: I could not get someone that speaks and understands english! It was so frustrating, plus, since I did not purchase the "Sears Service Contract" they kept explaining they could not honor the manufacturers warranty. They kept sending parts that did not have anything to do with the repair that was needed, even though I gave them the part number numerous times.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~delockamy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~delockamy: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~delockamy: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears customers?
~delockamy: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~delockamy taken from his Sears customer service problem that occurred on November 21st, 2017.