Sears: horrible experience with customer service and w...
A Sears customer review by GetHuman user ~gracie sgs from November 23rd, 2017
Background on ~gracie sgs's case
GetHuman: ~gracie sgs - can you tell our other Sears customers when your case took place?
~gracie sgs: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~gracie sgs a list of common Sears problems)
~gracie sgs: "Technical support" was why I was trying to call.
~gracie sgs's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gracie sgs: horrible experience with customer service and warranty department. sears is RIPP OFF i will never purchase appliances or anything from sears in my life again.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~gracie sgs: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gracie sgs: I'd give them a two out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~gracie sgs: For that I would say three out of five.
GetHuman: And finally- any advice for other Sears customers?
~gracie sgs: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gracie sgs taken from his Sears customer service problem that occurred on November 15th, 2017.