Sears: I was trying to make an online purchase from...
A Sears customer review by GetHuman user ~smartshopper101 from November 19th, 2017
Background on ~smartshopper101's case
GetHuman: ~smartshopper101 - can you tell our other Sears customers when your case took place?
~smartshopper101: Yup. It was evening, on November 11th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~smartshopper101 a list of common Sears problems)
~smartshopper101: "Change order" was why I was trying to call.
~smartshopper101's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~smartshopper101: I was trying to make an online purchase from **:**am until *pm.. I contacted multiple people in customer service, customer relations, and customer service in the executive office. They had technical difficulties online and changed their original prices of a washer and dryer I was trying to purchase. TERRIBLE CUSTOMER SERVICE, TERRIBLE COMMUNICATION, NO CLUE WHAT THEY ARE DOING, TERRIBLE AT HELPING, I WILL NEVER PURCHASE ANYTHING FROM THERE, EXPECT TO WAIT, GET NO ASSISTANCE, THEY TELL YOU TO CALL THEM BACK IN **MINUTES THEN AGAIN WILL TELL YOU TO CALL BACK IN *HOURS! LITERALLY THE WORST ONLINE AND CUSTOMER SERVICE OVERALL EXPERIENCE I HAVE EVER HAD TO DEAL WITH. THEIR ONLINE PRICES ARE WRONG AND SHOW ONE PRICE WHEN REALLY IT IS WRONG AND THEY UPCHARGE DURING THE FINAL SALE. I WOULD NEVER PURCHASE AN EXPENSIVE APPLIANCE OR PRODUCT FROM THERE. I WOULD RATHER PAY MORE MONEY AND GO ELSEWHERE, THAT IS HOW TERRIBLE THE SERVICE WAS.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~smartshopper101: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~smartshopper101: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~smartshopper101: For that I would say three out of five.
GetHuman: And finally- any advice for other Sears customers?
~smartshopper101: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~smartshopper101 taken from his Sears customer service problem that occurred on November 11th, 2017.