Sears: I was amazed at the incredible quality of my se...
A Sears customer review by GetHuman user ~SonjaNCK from November 25th, 2017
Background on ~SonjaNCK's case
GetHuman: ~SonjaNCK - can you tell our other Sears customers when your case took place?
~SonjaNCK: Yup. It was late at night, on November 19th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~SonjaNCK a list of common Sears problems)
~SonjaNCK: "Return an Order" was why I was trying to call.
~SonjaNCK's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SonjaNCK: I was amazed at the incredible quality of my service rep! You could hear the smile in her voice. Plus she didn't ask ** questions to find my order. She must have used caller ID and loaded it into the system. I had only given my first name and VOILA she had everything in front of her. *Problem resolved perfectly. See below for my previous experience.***After calling another Sear **** and arguing with a total of * people, being transferred *x and listening to each one say, well so & so should have...Yet it was so & so that had just transferred me!
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~SonjaNCK: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SonjaNCK: I'd give them a three out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~SonjaNCK: For that I would say two out of five.
GetHuman: And finally- any advice for other Sears customers?
~SonjaNCK: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SonjaNCK taken from his Sears customer service problem that occurred on November 19th, 2017.