Sears: The store showed no interest in helping me with...
A Sears customer review by GetHuman user ~Amy Bryan from November 20th, 2017
Background on ~Amy Bryan's case
GetHuman: ~Amy Bryan - can you tell our other Sears customers when your case took place?
~Amy Bryan: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Amy Bryan a list of common Sears problems)
~Amy Bryan: "Technical support" was why I was trying to call.
~Amy Bryan's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Amy Bryan: The store showed no interest in helping me with their mistake. Nor would they give me a customer care number. I found this number online and they where great!!! Thank You
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Amy Bryan: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Amy Bryan: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Amy Bryan: For that I would say three out of five.
GetHuman: And finally- any advice for other Sears customers?
~Amy Bryan: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Amy Bryan taken from his Sears customer service problem that occurred on November 19th, 2017.