Sears: I'm not a 'take what you get' kind of shopper...
A Sears customer review by GetHuman user ~YourMom from November 25th, 2017
Background on ~YourMom's case
GetHuman: ~YourMom - can you tell our other Sears customers when your case took place?
~YourMom: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~YourMom a list of common Sears problems)
~YourMom: "Device Support" was why I was trying to call.
~YourMom's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~YourMom: I'm not a 'take what you get' kind of shopper. Something people in other countries don't seem to understand. When I order something, I want it in the Size and the Color that I ordered. Too often Sears warehouse workers just ship whatever they have that seems close enough to what your ordered. Then the complaint calls and returns calls are sent off-shore to people who don't care and barely understand English, let alone have an ability to do critical thinking in it.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~YourMom: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~YourMom: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~YourMom: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears customers?
~YourMom: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~YourMom taken from his Sears customer service problem that occurred on November 22nd, 2017.