Sears: They didn't real care about my problem and just...
A Sears customer review by GetHuman user GetHuman-17198 from November 22nd, 2017
Background on GetHuman-17198's case
GetHuman: GetHuman-17198 - can you tell our other Sears customers when your case took place?
GetHuman-17198: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-17198 a list of common Sears problems)
GetHuman-17198: "Change order" was why I was trying to call.
GetHuman-17198's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-17198: They didn't real care about my problem and just connected me to the manager who was part of the problem in the first place. The problem wasn't solved, at this rate it's no wonder business is on the decline. And all this was after being at the Sears store for over * hours trying to buy a lawn mower.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
GetHuman-17198: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-17198: I'd give them a two out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
GetHuman-17198: For that I would say three out of five.
GetHuman: And finally- any advice for other Sears customers?
GetHuman-17198: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-17198 taken from his Sears customer service problem that occurred on November 16th, 2017.