Sears: This & prior experience with executive customer...
A Sears customer review by GetHuman user ~karen siver from November 17th, 2017
Background on ~karen siver's case
GetHuman: ~karen siver - can you tell our other Sears customers when your case took place?
~karen siver: Sure. It was afternoon, on November 13th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~karen siver a list of common Sears problems)
~karen siver: "Warranty Claim" was why I was trying to call.
~karen siver's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~karen siver: This & prior experience with executive customer service has been excellent. This issue is new and is still in the process of being resolved.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~karen siver: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~karen siver: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~karen siver: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears customers?
~karen siver: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~karen siver taken from his Sears customer service problem that occurred on November 13th, 2017.