Sears: They didn't try to help, its the ** of Feb. Wou...
A Sears customer review by GetHuman user GetHuman-341012 from November 26th, 2017
Background on GetHuman-341012's case
GetHuman: GetHuman-341012 - can you tell our other Sears customers when your case took place?
GetHuman-341012: Yeah. It was late at night, on November 16th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-341012 a list of common Sears problems)
GetHuman-341012: "Returns" was why I was trying to call.
GetHuman-341012's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-341012: They didn't try to help, its the ** of Feb. Would not get me a warranty hot water heater till March *rd. The store wanted me to wait till a service man came out and checked to see if it was under warranty and were going to charge me **.**, I don't think so. Twenty some years with Sears. Not any more. One of the largest Menards opening up here in Jamestown, ND July. No more Sears card.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
GetHuman-341012: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-341012: I'd give them a two out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
GetHuman-341012: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears customers?
GetHuman-341012: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-341012 taken from his Sears customer service problem that occurred on November 16th, 2017.