Select Portfolio Servicing: Woman that answered did not want to help - aske...
A Select Portfolio Servicing customer review by GetHuman user GetHuman-229691 from November 26th, 2017
Background on GetHuman-229691's case
GetHuman: GetHuman-229691 - can you tell our other Select Portfolio Servicing customers when your case took place?
GetHuman-229691: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Select Portfolio Servicing, and if so, how?
GetHuman: And which of these common Select Portfolio Servicing customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-229691 a list of common Select Portfolio Servicing problems)
GetHuman-229691: "Request a loan" was why I was trying to call.
GetHuman-229691's review of Select Portfolio Servicing customer service
GetHuman: So how would you sum up your experience for GetHuman's Select Portfolio Servicing customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-229691: Woman that answered did not want to help - asked me in a nasty way "and who are you??" When I asked her why she said it like that - she back peddled - it was being recorded. The last * in the talk to a human number does not work. You must select * - ok to record - or * - not
GetHuman: Let's quantify your experience contacting Select Portfolio Servicing. On a scale of 1 to 5, how easy is it go get help on a Select Portfolio Servicing problem?
GetHuman-229691: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-229691: I'd give them a two out of five on communication.
GetHuman: And what about Select Portfolio Servicing's ability to quickly and effectively address your problem?
GetHuman-229691: For that I would say three out of five.
GetHuman: And finally- any advice for other Select Portfolio Servicing customers?
GetHuman-229691: Call them early in the day or late. Don't forget any personal or account information you might need for Select Portfolio Servicing to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-229691 taken from his Select Portfolio Servicing customer service problem that occurred on November 19th, 2017.