Selectrugs.com: Ordered a rug and needed to return the rug...th...
A Selectrugs.com customer review by GetHuman user GetHuman-338663 from November 20th, 2017
Background on GetHuman-338663's case
GetHuman: GetHuman-338663 - can you tell our other Selectrugs.com customers when your case took place?
GetHuman-338663: Yup. It was late at night, on November 15th.
GetHuman: Did you reach out to Selectrugs.com, and if so, how?
GetHuman: And which of these common Selectrugs.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-338663 a list of common Selectrugs.com problems)
GetHuman-338663: "Track order" was why I was trying to call.
GetHuman-338663's review of Selectrugs.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Selectrugs.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-338663: Ordered a rug and needed to return the rug...they won't return calls, won't email you back. They say you will see the credit in ** days...after * weeks I finally called...thank goodness I had my tracking numbers...now to wait and see if I ever get the credit back! DO NOT ORDER FROM THIS COMPANY!!!!
GetHuman: Let's quantify your experience contacting Selectrugs.com. On a scale of 1 to 5, how easy is it go get help on a Selectrugs.com problem?
GetHuman-338663: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-338663: I'd give them a two out of five on communication.
GetHuman: And what about Selectrugs.com's ability to quickly and effectively address your problem?
GetHuman-338663: For that I would say three out of five.
GetHuman: And finally- any advice for other Selectrugs.com customers?
GetHuman-338663: Call them early in the day or late. Don't forget any personal or account information you might need for Selectrugs.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-338663 taken from his Selectrugs.com customer service problem that occurred on November 15th, 2017.
Selectrugs.com
1.00 of 5 stars | 2 reviews
GetHuman-338663's Selectrugs.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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