Shark Vacuum: They resolved my issues in about * minutes. NO...
A Shark Vacuum customer review by GetHuman user ~Happycustomer from November 25th, 2017
Background on ~Happycustomer's case
GetHuman: ~Happycustomer - can you tell our other Shark Vacuum customers when your case took place?
~Happycustomer: Yeah. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Shark Vacuum, and if so, how?
GetHuman: And which of these common Shark Vacuum customer issues best describes the reason you wanted to talk to them?
(Shows ~Happycustomer a list of common Shark Vacuum problems)
~Happycustomer: "Track order" was why I was trying to call.
~Happycustomer's review of Shark Vacuum customer service
GetHuman: So how would you sum up your experience for GetHuman's Shark Vacuum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happycustomer: They resolved my issues in about * minutes. NO, I'm not happy my brush roller broke after a year BUT they are replacing with a brand new machine for $** in *-* days turnaround. I have been happy with my Shark until now when the brush roller stopped so I am happy to get a brand new replacement. I would have had to get a new vacuum anyway and it would have cost so much more than $**. They did well in keeping us as customers. He started my account and keeping me as warrantied for another * years. Also, he suggested when I receive my new machine, to check the new bottom with the old top to see if the roller works with the old top - and if it does - then I can order just a new bottom and have TWO working vacuums, which is good since I have up and downstairs. We might do this. I was pleased over all. I went from being an angry disgruntled customer to happy and satisfied.
GetHuman: Let's quantify your experience contacting Shark Vacuum. On a scale of 1 to 5, how easy is it go get help on a Shark Vacuum problem?
~Happycustomer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happycustomer: I'd give them a three out of five on communication.
GetHuman: And what about Shark Vacuum's ability to quickly and effectively address your problem?
~Happycustomer: For that I would say two out of five.
GetHuman: And finally- any advice for other Shark Vacuum customers?
~Happycustomer: Call them early in the day or late. Don't forget any personal or account information you might need for Shark Vacuum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happycustomer taken from his Shark Vacuum customer service problem that occurred on November 24th, 2017.