Shark Vacuum: Called in November and was told my part would a...
A Shark Vacuum customer review by GetHuman user ~Jay Dee from November 25th, 2017
Background on ~Jay Dee's case
GetHuman: ~Jay Dee - can you tell our other Shark Vacuum customers when your case took place?
~Jay Dee: Yes I can. It was morning, on November 24th.
GetHuman: Did you reach out to Shark Vacuum, and if so, how?
GetHuman: And which of these common Shark Vacuum customer issues best describes the reason you wanted to talk to them?
(Shows ~Jay Dee a list of common Shark Vacuum problems)
~Jay Dee: "Warranty Claim" was why I was trying to call.
~Jay Dee's review of Shark Vacuum customer service
GetHuman: So how would you sum up your experience for GetHuman's Shark Vacuum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jay Dee: Called in November and was told my part would arrive in *-* days. Called today and they said my part is on back order.
GetHuman: Let's quantify your experience contacting Shark Vacuum. On a scale of 1 to 5, how easy is it go get help on a Shark Vacuum problem?
~Jay Dee: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jay Dee: I'd give them a four out of five on communication.
GetHuman: And what about Shark Vacuum's ability to quickly and effectively address your problem?
~Jay Dee: For that I would say five out of five.
GetHuman: And finally- any advice for other Shark Vacuum customers?
~Jay Dee: Call them early in the day or late. Don't forget any personal or account information you might need for Shark Vacuum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jay Dee taken from his Shark Vacuum customer service problem that occurred on November 24th, 2017.