Shark Vacuum: I only get a machine when I call* I am placed o...
A Shark Vacuum customer review by GetHuman user GetHuman-77878 from November 17th, 2017
Background on GetHuman-77878's case
GetHuman: GetHuman-77878 - can you tell our other Shark Vacuum customers when your case took place?
GetHuman-77878: Yup. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Shark Vacuum, and if so, how?
GetHuman: And which of these common Shark Vacuum customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-77878 a list of common Shark Vacuum problems)
GetHuman-77878: "Refund an Order" was why I was trying to call.
GetHuman-77878's review of Shark Vacuum customer service
GetHuman: So how would you sum up your experience for GetHuman's Shark Vacuum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-77878: I only get a machine when I call* I am placed on wait and I thoroughly feed up with shark and I will not buy your products--they may be good--and in fact, in my research I believe that the shark rotator is the best one for my needs--however, your customer service is without a doubt the worst in the world--I even tried the "They call you instead" to no avail--I don't believe your company wants to sell products.
GetHuman: Let's quantify your experience contacting Shark Vacuum. On a scale of 1 to 5, how easy is it go get help on a Shark Vacuum problem?
GetHuman-77878: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-77878: I'd give them a three out of five on communication.
GetHuman: And what about Shark Vacuum's ability to quickly and effectively address your problem?
GetHuman-77878: For that I would say two out of five.
GetHuman: And finally- any advice for other Shark Vacuum customers?
GetHuman-77878: Call them early in the day or late. Don't forget any personal or account information you might need for Shark Vacuum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-77878 taken from his Shark Vacuum customer service problem that occurred on November 9th, 2017.