Shark Vacuum: i hate having to deal with warranty issues beca...

A Shark Vacuum customer review by GetHuman user ~tarita virtue from November 28th, 2017

Background on ~tarita virtue's case

GetHuman: ~tarita virtue - can you tell our other Shark Vacuum customers when your case took place?
~tarita virtue: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Shark Vacuum, and if so, how?
~tarita virtue: I used the 800-798-7398 number I found for on the GetHuman Shark Vacuum customer phone number page I was on: Shark Vacuum Customer Service Phone Number
GetHuman: And which of these common Shark Vacuum customer issues best describes the reason you wanted to talk to them?
(Shows ~tarita virtue a list of common Shark Vacuum problems)
~tarita virtue: "Technical support" was why I was trying to call.

~tarita virtue's review of Shark Vacuum customer service

GetHuman: So how would you sum up your experience for GetHuman's Shark Vacuum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tarita virtue: i hate having to deal with warranty issues because they are usually such a hassle and it is becoming extremely rare to end up feeling good after these types of calls. WOW WAS I AMAZED by my experience with a kind lady named KELSEY! she understood my issues and resolved them within seconds! SHARK*EuroPro is a company i will remain DEEPLY LOYAL to and HIGHLY RECOMMEND! ***** FABULOUS ** stars! -tarita virtue
GetHuman: Let's quantify your experience contacting Shark Vacuum. On a scale of 1 to 5, how easy is it go get help on a Shark Vacuum problem?
~tarita virtue: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tarita virtue: I'd give them a four out of five on communication.
GetHuman: And what about Shark Vacuum's ability to quickly and effectively address your problem?
~tarita virtue: For that I would say five out of five.
GetHuman: And finally- any advice for other Shark Vacuum customers?
~tarita virtue: Call them early in the day or late. Don't forget any personal or account information you might need for Shark Vacuum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tarita virtue taken from his Shark Vacuum customer service problem that occurred on November 23rd, 2017.

Shark Vacuum

3.33 of 5 stars | 231 reviews

~tarita virtue's Shark Vacuum Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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