Shark Vacuum: Last call *min wait Sunday afternoon* Jeremey d...
A Shark Vacuum customer review by GetHuman user ~Sharkfan from November 24th, 2017
Background on ~Sharkfan's case
GetHuman: ~Sharkfan - can you tell our other Shark Vacuum customers when your case took place?
~Sharkfan: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Shark Vacuum, and if so, how?
GetHuman: And which of these common Shark Vacuum customer issues best describes the reason you wanted to talk to them?
(Shows ~Sharkfan a list of common Shark Vacuum problems)
~Sharkfan: "Warranty claim" was why I was trying to call.
~Sharkfan's review of Shark Vacuum customer service
GetHuman: So how would you sum up your experience for GetHuman's Shark Vacuum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sharkfan: Last call *min wait Sunday afternoon* Jeremey did a GREAT job* helped me disassemble and find the hidden blockage totally resolving my problem and sending me a free filter! My first call was mid-saturday and a **min wait while I started a chat & rep said she could help w* item bought at Costco so I hung up phone...then it turns out she can only tell you warranty lengthy and you have to call number to get help for anything not bought on line! It says that in fine print on web page but Julie didn't realize that or tell me from the start and the chat window that should popup with that at the start did not. Got me frustrated.
GetHuman: Let's quantify your experience contacting Shark Vacuum. On a scale of 1 to 5, how easy is it go get help on a Shark Vacuum problem?
~Sharkfan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sharkfan: I'd give them a three out of five on communication.
GetHuman: And what about Shark Vacuum's ability to quickly and effectively address your problem?
~Sharkfan: For that I would say four out of five.
GetHuman: And finally- any advice for other Shark Vacuum customers?
~Sharkfan: Call them early in the day or late. Don't forget any personal or account information you might need for Shark Vacuum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sharkfan taken from his Shark Vacuum customer service problem that occurred on November 21st, 2017.