ShoeBuy.com: I have called * different times and have been p...
A ShoeBuy.com customer review by GetHuman user GetHuman-254647 from November 26th, 2017
Background on GetHuman-254647's case
GetHuman: GetHuman-254647 - can you tell our other ShoeBuy.com customers when your case took place?
GetHuman-254647: Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to ShoeBuy.com, and if so, how?
GetHuman: And which of these common ShoeBuy.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-254647 a list of common ShoeBuy.com problems)
GetHuman-254647: "Returns" was why I was trying to call.
GetHuman-254647's review of ShoeBuy.com customer service
GetHuman: So how would you sum up your experience for GetHuman's ShoeBuy.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-254647: I have called * different times and have been put on hold every time for *** minutes. Have not talked to anyone yet. How can you rate communication when you have none. Sad and upsetting!!
GetHuman: Let's quantify your experience contacting ShoeBuy.com. On a scale of 1 to 5, how easy is it go get help on a ShoeBuy.com problem?
GetHuman-254647: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-254647: I'd give them a five out of five on communication.
GetHuman: And what about ShoeBuy.com's ability to quickly and effectively address your problem?
GetHuman-254647: For that I would say one out of five.
GetHuman: And finally- any advice for other ShoeBuy.com customers?
GetHuman-254647: Call them early in the day or late. Don't forget any personal or account information you might need for ShoeBuy.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-254647 taken from his ShoeBuy.com customer service problem that occurred on November 20th, 2017.