ShoeBuy.com: I hung up after ** minutes of waiting I will tr...

A ShoeBuy.com customer review by GetHuman user ~raven from November 25th, 2017

Background on ~raven's case

GetHuman: ~raven - can you tell our other ShoeBuy.com customers when your case took place?
~raven: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to ShoeBuy.com, and if so, how?
~raven: I used the 888-200-8414 number I found for on the GetHuman ShoeBuy.com customer phone number page I was on: ShoeBuy.com Customer Service Phone Number
GetHuman: And which of these common ShoeBuy.com customer issues best describes the reason you wanted to talk to them?
(Shows ~raven a list of common ShoeBuy.com problems)
~raven: "Make a purchase" was why I was trying to call.

~raven's review of ShoeBuy.com customer service

GetHuman: So how would you sum up your experience for GetHuman's ShoeBuy.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~raven: I hung up after ** minutes of waiting I will try back later. Very disappointing, they charged me the wrong amount!
GetHuman: Let's quantify your experience contacting ShoeBuy.com. On a scale of 1 to 5, how easy is it go get help on a ShoeBuy.com problem?
~raven: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~raven: I'd give them a one out of five on communication.
GetHuman: And what about ShoeBuy.com's ability to quickly and effectively address your problem?
~raven: For that I would say two out of five.
GetHuman: And finally- any advice for other ShoeBuy.com customers?
~raven: Call them early in the day or late. Don't forget any personal or account information you might need for ShoeBuy.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~raven taken from his ShoeBuy.com customer service problem that occurred on November 15th, 2017.

ShoeBuy.com

2.38 of 5 stars | 44 reviews

~raven's ShoeBuy.com Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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