Shoes.com: They need to provide their Customer Care email...
A Shoes.com customer review by GetHuman user ~WantAHumanContact from November 26th, 2017
Background on ~WantAHumanContact's case
GetHuman: ~WantAHumanContact - can you tell our other Shoes.com customers when your case took place?
~WantAHumanContact: Sure. It was evening, on November 17th.
GetHuman: Did you reach out to Shoes.com, and if so, how?
GetHuman: And which of these common Shoes.com customer issues best describes the reason you wanted to talk to them?
(Shows ~WantAHumanContact a list of common Shoes.com problems)
~WantAHumanContact: "Warranty claim" was why I was trying to contact.
~WantAHumanContact's review of Shoes.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Shoes.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~WantAHumanContact: They need to provide their Customer Care email address up front. Currently their link to the email address requires that a Customer set up an Outlook Account first.
GetHuman: Let's quantify your experience contacting Shoes.com. On a scale of 1 to 5, how easy is it go get help on a Shoes.com problem?
~WantAHumanContact: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~WantAHumanContact: I'd give them a five out of five on communication.
GetHuman: And what about Shoes.com's ability to quickly and effectively address your problem?
~WantAHumanContact: For that I would say five out of five.
GetHuman: And finally- any advice for other Shoes.com customers?
~WantAHumanContact: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Shoes.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~WantAHumanContact taken from his Shoes.com customer service problem that occurred on November 17th, 2017.
Shoes.com
4.00 of 5 stars | 5 reviews
~WantAHumanContact's Shoes.com Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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