Shutterfly: The customer service rep I spoke with went abov...
A Shutterfly customer review by GetHuman user GetHuman-13884 from November 24th, 2017
Background on GetHuman-13884's case
GetHuman: GetHuman-13884 - can you tell our other Shutterfly customers when your case took place?
GetHuman-13884: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Shutterfly, and if so, how?
GetHuman: And which of these common Shutterfly customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-13884 a list of common Shutterfly problems)
GetHuman-13884: "Update Account Info" was why I was trying to call.
GetHuman-13884's review of Shutterfly customer service
GetHuman: So how would you sum up your experience for GetHuman's Shutterfly customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-13884: The customer service rep I spoke with went above and beyond, especially considering the mistake had been made by FedEx, not Shutterfly.
GetHuman: Let's quantify your experience contacting Shutterfly. On a scale of 1 to 5, how easy is it go get help on a Shutterfly problem?
GetHuman-13884: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-13884: I'd give them a two out of five on communication.
GetHuman: And what about Shutterfly's ability to quickly and effectively address your problem?
GetHuman-13884: For that I would say three out of five.
GetHuman: And finally- any advice for other Shutterfly customers?
GetHuman-13884: Call them early in the day or late. Don't forget any personal or account information you might need for Shutterfly to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-13884 taken from his Shutterfly customer service problem that occurred on November 16th, 2017.