Shutterfly: Email sent to corporate - As a customer for yea...
A Shutterfly customer review by GetHuman user ~alleynik from November 8th, 2017
Background on ~alleynik's case
GetHuman: ~alleynik - can you tell our other Shutterfly customers when your case took place?
~alleynik: Sure. It was late at night, on November 2nd.
GetHuman: Did you reach out to Shutterfly, and if so, how?
GetHuman: And which of these common Shutterfly customer issues best describes the reason you wanted to talk to them?
(Shows ~alleynik a list of common Shutterfly problems)
~alleynik: "Update account information" was why I was trying to call.
~alleynik's review of Shutterfly customer service
GetHuman: So how would you sum up your experience for GetHuman's Shutterfly customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~alleynik: Email sent to corporate - As a customer for years, I have to say I am truly disappointed in your service and your lack of respect for your loyal customers. During the holidays, I should not receive illiterate customer support e-mails or should not have hold to speak with someone who obviously does not understand the English language. Many corporations decided to go the "indian" route and have since switched due to customer backlash (or they at least use foreign support that has been trained in the English language.)**My package is a gift for my mother. I spent hours creating it. It was guaranteed before December **th. It has not shipped and it is the **nd. I should be able to speak with someone in your company that can provide me with answers. If it is not going to arrive before the **th - I can then go out and get another gift*******no big deal, but I would LOVE to get a straight answer.**By using this kind of ridiculous customer support* you are making it very clear how you feel
GetHuman: Let's quantify your experience contacting Shutterfly. On a scale of 1 to 5, how easy is it go get help on a Shutterfly problem?
~alleynik: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~alleynik: I'd give them a two out of five on communication.
GetHuman: And what about Shutterfly's ability to quickly and effectively address your problem?
~alleynik: For that I would say three out of five.
GetHuman: And finally- any advice for other Shutterfly customers?
~alleynik: Call them early in the day or late. Don't forget any personal or account information you might need for Shutterfly to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~alleynik taken from his Shutterfly customer service problem that occurred on November 2nd, 2017.