Shutterfly: Slow and frustrating experience.
A Shutterfly customer review by GetHuman user GetHuman-clrenn from November 29th, 2017
Background on GetHuman-clrenn's case
GetHuman: GetHuman-clrenn - can you tell our other Shutterfly customers when your case took place?
GetHuman-clrenn: Yeah. It was morning, on November 24th.
GetHuman: Did you reach out to Shutterfly, and if so, how?
GetHuman: And which of these common Shutterfly customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-clrenn a list of common Shutterfly problems)
GetHuman-clrenn: "Missing Order" was why I was trying to call.
GetHuman-clrenn's review of Shutterfly customer service
GetHuman: So how would you sum up your experience for GetHuman's Shutterfly customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-clrenn: Slow and frustrating experience.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-clrenn: Received an incorrect order and it required almost an hour of talking to machines, waiting on the phone line, and no call back when prompted to leave a phone number. Shame on Shutterfly!
GetHuman: Let's quantify your experience contacting Shutterfly. On a scale of 1 to 5, how easy is it go get help on a Shutterfly problem?
GetHuman-clrenn: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-clrenn: I'd give them a five out of five on communication.
GetHuman: And what about Shutterfly's ability to quickly and effectively address your problem?
GetHuman-clrenn: For that I would say four out of five.
GetHuman: And finally- any advice for other Shutterfly customers?
GetHuman-clrenn: Call them early in the day or late. Don't forget any personal or account information you might need for Shutterfly to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-clrenn taken from his Shutterfly customer service problem that occurred on November 24th, 2017.