Shutterfly: i never got thru and could never figure out whi...

A Shutterfly customer review by GetHuman user ~Conni from November 28th, 2017

Background on ~Conni's case

GetHuman: ~Conni - can you tell our other Shutterfly customers when your case took place?
~Conni: Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Shutterfly, and if so, how?
~Conni: I used the 888-225-7159 number I found for on the GetHuman Shutterfly customer phone number page I was on: Shutterfly Customer Service Phone Number
GetHuman: And which of these common Shutterfly customer issues best describes the reason you wanted to talk to them?
(Shows ~Conni a list of common Shutterfly problems)
~Conni: "Update account information" was why I was trying to call.

~Conni's review of Shutterfly customer service

GetHuman: So how would you sum up your experience for GetHuman's Shutterfly customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Conni: i never got thru and could never figure out which site to go to for help from what they gave me. Big mess and the photo has to be completed today!!!
GetHuman: Let's quantify your experience contacting Shutterfly. On a scale of 1 to 5, how easy is it go get help on a Shutterfly problem?
~Conni: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Conni: I'd give them a two out of five on communication.
GetHuman: And what about Shutterfly's ability to quickly and effectively address your problem?
~Conni: For that I would say three out of five.
GetHuman: And finally- any advice for other Shutterfly customers?
~Conni: Call them early in the day or late. Don't forget any personal or account information you might need for Shutterfly to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Conni taken from his Shutterfly customer service problem that occurred on November 20th, 2017.

Shutterfly

2.21 of 5 stars | 108 reviews

~Conni's Shutterfly Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Shutterfly, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Shutterfly in any way.

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