Simple Mobile: I paid my bill *******. The money was taken out...
A Simple Mobile customer review by GetHuman user ~justwantmycellon from November 4th, 2017
Background on ~justwantmycellon's case
GetHuman: ~justwantmycellon - can you tell our other Simple Mobile customers when your case took place?
~justwantmycellon: Yeah. It was afternoon, on October 26th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~justwantmycellon a list of common Simple Mobile problems)
~justwantmycellon: "Change plan" was why I was trying to call.
~justwantmycellon's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~justwantmycellon: I paid my bill *******. The money was taken out of my account. I got an error message when I was to get my pin to reactivate (convenient) so the screen went white but the $ is out of my account! My bank statements are in black and white and are printable). I called that day and was told a supervisor would retreive my info and put it on* this did not happen. I walked to a store the following day (since I had no cell phone) and I asked to speak to a supervisor who had me on hold for an hour and a half! WOW! I hung up. What's more, no one is making records of my calls because when I called later that night from a friends cell (T-MOBILE better cell carrier my friend said) night I asked them to look into the notes section of my two previous calls. I was told that they saw no record of "any" of my calls - WOW! I was told that someone would look into it before his shift was over and that his supervisor would put the cell on. LOL WOW.COM!!! No one did anything. Here it is day * with no cell an
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~justwantmycellon: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~justwantmycellon: I'd give them a five out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~justwantmycellon: For that I would say one out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~justwantmycellon: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~justwantmycellon taken from his Simple Mobile customer service problem that occurred on October 26th, 2017.