Simple Mobile: Most of the time customer service can't help at...
A Simple Mobile customer review by GetHuman user GetHuman-424281 from November 21st, 2017
Background on GetHuman-424281's case
GetHuman: GetHuman-424281 - can you tell our other Simple Mobile customers when your case took place?
GetHuman-424281: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-424281 a list of common Simple Mobile problems)
GetHuman-424281: "Change Plan" was why I was trying to call.
GetHuman-424281's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-424281: Most of the time customer service can't help at all. Talk to them (customer service) is like talk to someone who doesn't know anything about phone. The communication between customer support and the customer is very, very bad...
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
GetHuman-424281: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-424281: I'd give them a five out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
GetHuman-424281: For that I would say three out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
GetHuman-424281: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-424281 taken from his Simple Mobile customer service problem that occurred on November 15th, 2017.