Simple Mobile: STAY AWAY FROM THIS COMPANY!!!!!!!!!*I started...
A Simple Mobile customer review by GetHuman user ~NOT UNLIMITED, VERY LIMITED from November 12th, 2017
Background on ~NOT UNLIMITED, VERY LIMITED's case
GetHuman: ~NOT UNLIMITED, VERY LIMITED - can you tell our other Simple Mobile customers when your case took place?
~NOT UNLIMITED, VERY LIMITED: Yes I can. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~NOT UNLIMITED, VERY LIMITED a list of common Simple Mobile problems)
~NOT UNLIMITED, VERY LIMITED: "Device Support" was why I was trying to call.
~NOT UNLIMITED, VERY LIMITED's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NOT UNLIMITED, VERY LIMITED: STAY AWAY FROM THIS COMPANY!!!!!!!!!*I started my service on a saturday. At first it was good. I work security so i have free time at work. On monday and tuesday ilistened to pandora and watched some netflix. All was well. On wednesday my phone was verrrrrrrry slow. i called up to complain and they said my data was excessive and I would be throttled till the new billing cycle.Today, Friday my data was turned off!!!! I called corporate office and demanded a refund or full speed data. They said NO. Avoid this company like the plague!! They will be out of business very soon. they already changed their website from "mysimplemobile.com to mysimplemobile.me. Go with straighttalk. its $* cheaper per month and really unlimited..
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~NOT UNLIMITED, VERY LIMITED: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NOT UNLIMITED, VERY LIMITED: I'd give them a two out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~NOT UNLIMITED, VERY LIMITED: For that I would say five out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~NOT UNLIMITED, VERY LIMITED: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NOT UNLIMITED, VERY LIMITED taken from his Simple Mobile customer service problem that occurred on November 3rd, 2017.