Simple Mobile: They took away my phone number in violation of...
A Simple Mobile customer review by GetHuman user ~bruce bagnell from November 16th, 2017
Background on ~bruce bagnell's case
GetHuman: ~bruce bagnell - can you tell our other Simple Mobile customers when your case took place?
~bruce bagnell: Yes I can. It was afternoon, on November 10th.
GetHuman: Did you reach out to Simple Mobile, and if so, how?
GetHuman: And which of these common Simple Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~bruce bagnell a list of common Simple Mobile problems)
~bruce bagnell: "Update account information" was why I was trying to call.
~bruce bagnell's review of Simple Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Simple Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bruce bagnell: They took away my phone number in violation of FCC rules and the person I reached did nothing to help.
GetHuman: Let's quantify your experience contacting Simple Mobile. On a scale of 1 to 5, how easy is it go get help on a Simple Mobile problem?
~bruce bagnell: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bruce bagnell: I'd give them a three out of five on communication.
GetHuman: And what about Simple Mobile's ability to quickly and effectively address your problem?
~bruce bagnell: For that I would say four out of five.
GetHuman: And finally- any advice for other Simple Mobile customers?
~bruce bagnell: Call them early in the day or late. Don't forget any personal or account information you might need for Simple Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bruce bagnell taken from his Simple Mobile customer service problem that occurred on November 10th, 2017.