Sirius/XM: The XM company is worthless. called to let the...
A Sirius/XM customer review by GetHuman user ~XM SUCKS from November 14th, 2017
Background on ~XM SUCKS's case
GetHuman: ~XM SUCKS - can you tell our other Sirius/XM customers when your case took place?
~XM SUCKS: Yup. It was evening, on November 8th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~XM SUCKS a list of common Sirius/XM problems)
~XM SUCKS: "Recover Account" was why I was trying to call.
~XM SUCKS's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~XM SUCKS: The XM company is worthless. called to let them know not to renew my subscription and they cancelled my account * month early then charged my credit card ** dollars for early termination. I have a total of * hour ** minuets on the phone and right now i am on hold typing this complant to waste time. XM should not be allowed to continue to do business. their customer service ***** and when trying to explain this was their neglagents they told me to calm down that i'm over reacting that they canceled my account early then charged me ** dollars for it. DO NOT DO BUSINESS WITH XM!!!!!!
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~XM SUCKS: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~XM SUCKS: I'd give them a four out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~XM SUCKS: For that I would say five out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~XM SUCKS: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~XM SUCKS taken from his Sirius/XM customer service problem that occurred on November 8th, 2017.