Sirius/XM: After being left on hold for ** minutes on one...
A Sirius/XM customer review by GetHuman user ~Jcwiklik from November 27th, 2017
Background on ~Jcwiklik's case
GetHuman: ~Jcwiklik - can you tell our other Sirius/XM customers when your case took place?
~Jcwiklik: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~Jcwiklik a list of common Sirius/XM problems)
~Jcwiklik: "Dispute a Charge" was why I was trying to call.
~Jcwiklik's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jcwiklik: After being left on hold for ** minutes on one phone and ** minutes on the next it's pretty apparent that Sirius XM has apparently all the business that you folks can handle. As (now former) customer of * YEARS it is pretty apparent that shifting customer service to third world countries doesn't work. My original order was screwed up from the moment I got the confirmation, which I replied to and attempted to let you folks know. But I guess you would actually have to read emails to understand that fact. But I guess your all just to busy to actually care. In the * years I WAS a customer I avoided contacting you people because customer service was so bad. Maybe someone can call me and explain just what the problem is.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~Jcwiklik: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jcwiklik: I'd give them a two out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~Jcwiklik: For that I would say three out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~Jcwiklik: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jcwiklik taken from his Sirius/XM customer service problem that occurred on November 18th, 2017.