Sirius/XM: Very shady company when it comes to your money...
A Sirius/XM customer review by GetHuman user ~kclights from November 9th, 2017
Background on ~kclights's case
GetHuman: ~kclights - can you tell our other Sirius/XM customers when your case took place?
~kclights: Yes I can. It was evening, on November 1st.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~kclights a list of common Sirius/XM problems)
~kclights: "Dispute a Charge" was why I was trying to call.
~kclights's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kclights: Very shady company when it comes to your money and your credit card. I called and ordered a receiver for my business stereo system and they sent the wrong product - one for a vehicle. They did not have the right adapter and only gave me a partial refund when I returned. I next realized they began charging a service fee although I obviously did not have the means to use. I called and cancelled of course. They offered to hold as a full credit until I was ready to activitate - approximately. So for the last * months I believed I had a credit with this company. Yesterday I received another "quarterly service fee" of $**.**. I called and of course they said they had no record of the cancellation or the credit. Instead of offering a refund they attempted to push a discounted rate on me. (All in broken English.) I insisted on the cancellation and refund. Which, after another ** minutes of haggling they agreed to give. Still waiting to see if it appears on card. My advice, stay away
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~kclights: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kclights: I'd give them a four out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~kclights: For that I would say one out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~kclights: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kclights taken from his Sirius/XM customer service problem that occurred on November 1st, 2017.