Sirius/XM: company will keep auto renewing service whether...
A Sirius/XM customer review by GetHuman user GetHuman-42003 from November 24th, 2017
Background on GetHuman-42003's case
GetHuman: GetHuman-42003 - can you tell our other Sirius/XM customers when your case took place?
GetHuman-42003: Yup. It was afternoon, on November 21st.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-42003 a list of common Sirius/XM problems)
GetHuman-42003: "Recover Account" was why I was trying to call.
GetHuman-42003's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-42003: company will keep auto renewing service whether you want or not! we purchased a **** ford edge back in late ****. it came with a * month free subscription to sirius xm radio. well each time the cycle starts they ask if we wanted to auto renew! we always say no, but they do it anyways. then we have to get on the phone and debate each time trying to get the charge removed. well after caving in several times my wife and i decided we have had enough. so after paying for this round we contacted our credit card company blocking any further charges.needless to say they renewed it again, this time billing us. i would not re subscribe to there program if they gave it to me for free for the next * years.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
GetHuman-42003: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-42003: I'd give them a five out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
GetHuman-42003: For that I would say three out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
GetHuman-42003: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-42003 taken from his Sirius/XM customer service problem that occurred on November 21st, 2017.