Sirius/XM: Reached the first knowledgeable person I have e...
A Sirius/XM customer review by GetHuman user GetHuman-361254 from November 19th, 2017
Background on GetHuman-361254's case
GetHuman: GetHuman-361254 - can you tell our other Sirius/XM customers when your case took place?
GetHuman-361254: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-361254 a list of common Sirius/XM problems)
GetHuman-361254: "Streaming or Download Trouble" was why I was trying to call.
GetHuman-361254's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-361254: Reached the first knowledgeable person I have ever spoken with at Sirius. She told me (after I told her I want to cancel my account) that I am entitled to a **% discount on my Select account. approx. $** *."The current special"?????. I will only pay by check, never with a credit or debit card. If they want to change price, or automatically renew my plan they do so without payment untill I authorize it.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
GetHuman-361254: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-361254: I'd give them a one out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
GetHuman-361254: For that I would say four out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
GetHuman-361254: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-361254 taken from his Sirius/XM customer service problem that occurred on November 15th, 2017.