Sisna: I HAD AN IMPORTANT BUSINESS DEADLINE, AND MY IN...
A Sisna customer review by GetHuman user ~callingthefeds from November 17th, 2017
Background on ~callingthefeds's case
GetHuman: ~callingthefeds - can you tell our other Sisna customers when your case took place?
~callingthefeds: Yup. It was late at night, on November 13th.
GetHuman: Did you reach out to Sisna, and if so, how?
GetHuman: And which of these common Sisna customer issues best describes the reason you wanted to talk to them?
(Shows ~callingthefeds a list of common Sisna problems)
~callingthefeds: "Complaint" was why I was trying to call.
~callingthefeds's review of Sisna customer service
GetHuman: So how would you sum up your experience for GetHuman's Sisna customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~callingthefeds: I HAD AN IMPORTANT BUSINESS DEADLINE, AND MY INTERNET WENT DOWN. I WAITED ** MINUTES BEFORE ANYBODY ANSWERED THE PHONE. THE AGENT KEPT ME ON THE PHONE ANOTHER ** MINUTES BEFORE SHE SAID THERE WAS A PROBLEM AND I SHOULD JUST UNPLUG MY MODEM FOR A COUPLE OF HOURS. SHE WAS HELPLESS* COULD NOT TELL ME ANY MORE. (the good part--her pronunciation was quite clear). This is the type of incompetent "help" I get from sisna about three times a year when their servers go down. Except they use GOOGLE's servers, don't they? How much are YOU paying for GMAIL?
GetHuman: Let's quantify your experience contacting Sisna. On a scale of 1 to 5, how easy is it go get help on a Sisna problem?
~callingthefeds: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~callingthefeds: I'd give them a four out of five on communication.
GetHuman: And what about Sisna's ability to quickly and effectively address your problem?
~callingthefeds: For that I would say one out of five.
GetHuman: And finally- any advice for other Sisna customers?
~callingthefeds: Call them early in the day or late. Don't forget any personal or account information you might need for Sisna to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~callingthefeds taken from his Sisna customer service problem that occurred on November 13th, 2017.
Sisna
1.00 of 5 stars | 11 reviews
~callingthefeds's Sisna Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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