Sisna: The customer service representatives were NOT r...
A Sisna customer review by GetHuman user ~Stockrates from November 11th, 2017
Background on ~Stockrates's case
GetHuman: ~Stockrates - can you tell our other Sisna customers when your case took place?
~Stockrates: Yup. It was afternoon, on November 7th.
GetHuman: Did you reach out to Sisna, and if so, how?
GetHuman: And which of these common Sisna customer issues best describes the reason you wanted to talk to them?
(Shows ~Stockrates a list of common Sisna problems)
~Stockrates: "Setup service" was why I was trying to call.
~Stockrates's review of Sisna customer service
GetHuman: So how would you sum up your experience for GetHuman's Sisna customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stockrates: The customer service representatives were NOT responsive to my concerns--including the supervisors. It sounded like they were talking from a script instead of responding to my individual concerns. My problems were NOT resolved.
GetHuman: Let's quantify your experience contacting Sisna. On a scale of 1 to 5, how easy is it go get help on a Sisna problem?
~Stockrates: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stockrates: I'd give them a three out of five on communication.
GetHuman: And what about Sisna's ability to quickly and effectively address your problem?
~Stockrates: For that I would say four out of five.
GetHuman: And finally- any advice for other Sisna customers?
~Stockrates: Call them early in the day or late. Don't forget any personal or account information you might need for Sisna to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stockrates taken from his Sisna customer service problem that occurred on November 7th, 2017.
Sisna
1.00 of 5 stars | 11 reviews
~Stockrates's Sisna Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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