Sleepys.com: The customer service person was very polite. A...
A Sleepys.com customer review by GetHuman user ~Ruby from November 23rd, 2017
Background on ~Ruby's case
GetHuman: ~Ruby - can you tell our other Sleepys.com customers when your case took place?
~Ruby: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Sleepys.com, and if so, how?
GetHuman: And which of these common Sleepys.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Ruby a list of common Sleepys.com problems)
~Ruby: "Overcharge/Strange charge" was why I was trying to call.
~Ruby's review of Sleepys.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Sleepys.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ruby: The customer service person was very polite. Arranges for "Bed Check" to come to th ehouse and evaluate the mattress.
GetHuman: Let's quantify your experience contacting Sleepys.com. On a scale of 1 to 5, how easy is it go get help on a Sleepys.com problem?
~Ruby: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ruby: I'd give them a one out of five on communication.
GetHuman: And what about Sleepys.com's ability to quickly and effectively address your problem?
~Ruby: For that I would say four out of five.
GetHuman: And finally- any advice for other Sleepys.com customers?
~Ruby: Call them early in the day or late. Don't forget any personal or account information you might need for Sleepys.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ruby taken from his Sleepys.com customer service problem that occurred on November 22nd, 2017.
Sleepys.com
1.00 of 5 stars | 8 reviews
~Ruby's Sleepys.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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