After *year and * months my slingbox bit the du...
A Slingbox customer review by GetHuman user GetHuman-297136 from November 4th, 2017
Background on GetHuman-297136's case
GetHuman: GetHuman-297136 - can you tell our other Slingbox customers when your case took place?
GetHuman-297136: Sure. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Slingbox, and if so, how?
GetHuman: And which of these common Slingbox customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-297136 a list of common Slingbox problems)
GetHuman-297136: "Complaint" was why I was trying to call.
GetHuman-297136's review of Slingbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Slingbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-297136: After *year and * months my slingbox bit the dust, support attempted to have me reset (already done) unplug (duh) and then wanted to charge me to troubleshoot. * hours of internet searching revealed a large scale issue with the slingbox that they are not willing to fix after * year.
GetHuman: Let's quantify your experience contacting Slingbox. On a scale of 1 to 5, how easy is it go get help on a Slingbox problem?
GetHuman-297136: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-297136: I'd give them a five out of five on communication.
GetHuman: And what about Slingbox's ability to quickly and effectively address your problem?
GetHuman-297136: For that I would say five out of five.
GetHuman: And finally- any advice for other Slingbox customers?
GetHuman-297136: Call them early in the day or late. Don't forget any personal or account information you might need for Slingbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-297136 taken from his Slingbox customer service problem that occurred on November 3rd, 2017.