Slingbox: I needed to take a pic of the receipt and send...

A Slingbox customer review by GetHuman user ~Columbia from November 14th, 2017

Background on ~Columbia's case

GetHuman: ~Columbia - can you tell our other Slingbox customers when your case took place?
~Columbia: Yes I can. It was evening, on November 7th.
GetHuman: Did you reach out to Slingbox, and if so, how?
~Columbia: I used the 877-467-5464 number I found for on the GetHuman Slingbox customer phone number page I was on: Slingbox Customer Service Phone Number
GetHuman: And which of these common Slingbox customer issues best describes the reason you wanted to talk to them?
(Shows ~Columbia a list of common Slingbox problems)
~Columbia: "Complaint" was why I was trying to call.

~Columbia's review of Slingbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Slingbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Columbia: I needed to take a pic of the receipt and send it to them before they would try to help. After sending the pic they advised that I needed a computer, not a tablet to get access to Slingbox if I knew this at the start, I would not have purchased the product. Is they a way to connect to Slingbox without a laptop?
GetHuman: Let's quantify your experience contacting Slingbox. On a scale of 1 to 5, how easy is it go get help on a Slingbox problem?
~Columbia: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Columbia: I'd give them a two out of five on communication.
GetHuman: And what about Slingbox's ability to quickly and effectively address your problem?
~Columbia: For that I would say three out of five.
GetHuman: And finally- any advice for other Slingbox customers?
~Columbia: Call them early in the day or late. Don't forget any personal or account information you might need for Slingbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Columbia taken from his Slingbox customer service problem that occurred on November 7th, 2017.

Slingbox

3.67 of 5 stars | 21 reviews

~Columbia's Slingbox Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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