Smith & Wesson: I ordered a tactical bag from the site directly...
A Smith & Wesson customer review by GetHuman user ~Taco.chuck from November 21st, 2017
Background on ~Taco.chuck's case
GetHuman: ~Taco.chuck - can you tell our other Smith & Wesson customers when your case took place?
~Taco.chuck: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to Smith & Wesson, and if so, how?
GetHuman: And which of these common Smith & Wesson customer issues best describes the reason you wanted to talk to them?
(Shows ~Taco.chuck a list of common Smith & Wesson problems)
~Taco.chuck: "Technical support" was why I was trying to call.
~Taco.chuck's review of Smith & Wesson customer service
GetHuman: So how would you sum up your experience for GetHuman's Smith & Wesson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Taco.chuck: I ordered a tactical bag from the site directly and have not recieved my order and i have attempted to contact S & W, but with no success.*I would Suggest S&W to spend big bucks to hire contractors to process orders...FAST!*there is no excuse for the level of customer service. **Business tip for S&W: Make many deals for customers direct from manufacturers. attempt to reedeem your reputation then proceed to business as usual.**if not expect your business to sink into the ground within the next *-**months.
GetHuman: Let's quantify your experience contacting Smith & Wesson. On a scale of 1 to 5, how easy is it go get help on a Smith & Wesson problem?
~Taco.chuck: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Taco.chuck: I'd give them a four out of five on communication.
GetHuman: And what about Smith & Wesson's ability to quickly and effectively address your problem?
~Taco.chuck: For that I would say five out of five.
GetHuman: And finally- any advice for other Smith & Wesson customers?
~Taco.chuck: Call them early in the day or late. Don't forget any personal or account information you might need for Smith & Wesson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Taco.chuck taken from his Smith & Wesson customer service problem that occurred on November 14th, 2017.