Smith & Wesson: They kept my gun for almost * weeks. Returned a...
A Smith & Wesson customer review by GetHuman user ~Ethel from November 25th, 2017
Background on ~Ethel 's case
GetHuman: ~Ethel - can you tell our other Smith & Wesson customers when your case took place?
~Ethel : Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Smith & Wesson, and if so, how?
GetHuman: And which of these common Smith & Wesson customer issues best describes the reason you wanted to talk to them?
(Shows ~Ethel a list of common Smith & Wesson problems)
~Ethel : "Repairs" was why I was trying to call.
~Ethel 's review of Smith & Wesson customer service
GetHuman: So how would you sum up your experience for GetHuman's Smith & Wesson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ethel : They kept my gun for almost * weeks. Returned and still not operating well.
GetHuman: Let's quantify your experience contacting Smith & Wesson. On a scale of 1 to 5, how easy is it go get help on a Smith & Wesson problem?
~Ethel : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ethel : I'd give them a four out of five on communication.
GetHuman: And what about Smith & Wesson's ability to quickly and effectively address your problem?
~Ethel : For that I would say five out of five.
GetHuman: And finally- any advice for other Smith & Wesson customers?
~Ethel : Call them early in the day or late. Don't forget any personal or account information you might need for Smith & Wesson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ethel taken from his Smith & Wesson customer service problem that occurred on November 20th, 2017.