Snap-On Inc.: Thank you for the number! It was answered right...
A Snap-On Inc. customer review by GetHuman user ~Justin from November 22nd, 2017
Background on ~Justin's case
GetHuman: ~Justin - can you tell our other Snap-On Inc. customers when your case took place?
~Justin: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to Snap-On Inc., and if so, how?
GetHuman: And which of these common Snap-On Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Justin a list of common Snap-On Inc. problems)
~Justin: "Technical support" was why I was trying to call.
~Justin's review of Snap-On Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Snap-On Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Justin: Thank you for the number! It was answered right away. She was super helpful and immediately sent out a replacement part for my tool no questions asked and no cost to me. That is exactly why I'll always buy Snap-On, great quality and great warranty!
GetHuman: Let's quantify your experience contacting Snap-On Inc.. On a scale of 1 to 5, how easy is it go get help on a Snap-On Inc. problem?
~Justin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Justin: I'd give them a one out of five on communication.
GetHuman: And what about Snap-On Inc.'s ability to quickly and effectively address your problem?
~Justin: For that I would say one out of five.
GetHuman: And finally- any advice for other Snap-On Inc. customers?
~Justin: Call them early in the day or late. Don't forget any personal or account information you might need for Snap-On Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Justin taken from his Snap-On Inc. customer service problem that occurred on November 17th, 2017.