Social Security: First, I found this review page. I wanted to se...
A Social Security customer review by GetHuman user ~Tobie Collins from November 23rd, 2017
Background on ~Tobie Collins's case
GetHuman: ~Tobie Collins - can you tell our other Social Security customers when your case took place?
~Tobie Collins: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Social Security, and if so, how?
GetHuman: And which of these common Social Security customer issues best describes the reason you wanted to talk to them?
(Shows ~Tobie Collins a list of common Social Security problems)
~Tobie Collins: "Missing Payment" was why I was trying to call.
~Tobie Collins's review of Social Security customer service
GetHuman: So how would you sum up your experience for GetHuman's Social Security customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tobie Collins: First, I found this review page. I wanted to see what kind of view I could give. I needed an address & phone number for my mom. Well, thankful I was patient enough and spoke with Josh who was very friendly located in **-****(coincidence how much I waited) in Seattle Washington. He told me, just use your local office which made sense. I found out there is an increase in benefits, but a decrease in social security going in due to the retires no longer paying in. Not only that it is also due to unemployment mostly due to young folks who cant'find a job & the recession. When employees left the Social Security Office due to retiring, quitting, etc., they did not replace anyone. So basically I feel they are working a "Skeleton Crew" right now . therefore, I was told they were going to start hiring soon. Josh was helpful, courteous and being kind as I was curiously asking questions writing down my review with him in overcast Seattle, while I'm baking in So-Cali. I thought wow it was worth the
GetHuman: Let's quantify your experience contacting Social Security. On a scale of 1 to 5, how easy is it go get help on a Social Security problem?
~Tobie Collins: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tobie Collins: I'd give them a two out of five on communication.
GetHuman: And what about Social Security's ability to quickly and effectively address your problem?
~Tobie Collins: For that I would say five out of five.
GetHuman: And finally- any advice for other Social Security customers?
~Tobie Collins: Call them early in the day or late. Don't forget any personal or account information you might need for Social Security to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tobie Collins taken from his Social Security customer service problem that occurred on November 18th, 2017.