Social Security: IT DID NOT GIVE ME AN OPTION TO LEAVE MY CALL B...
A Social Security customer review by GetHuman user ~MACK EASLEY from November 20th, 2017
Background on ~MACK EASLEY's case
GetHuman: ~MACK EASLEY - can you tell our other Social Security customers when your case took place?
~MACK EASLEY: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Social Security, and if so, how?
GetHuman: And which of these common Social Security customer issues best describes the reason you wanted to talk to them?
(Shows ~MACK EASLEY a list of common Social Security problems)
~MACK EASLEY: "Complaint" was why I was trying to call.
~MACK EASLEY's review of Social Security customer service
GetHuman: So how would you sum up your experience for GetHuman's Social Security customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MACK EASLEY: IT DID NOT GIVE ME AN OPTION TO LEAVE MY CALL BACK NUMBER BUT YOUR WEBSITE SAYS IT SHOULD. IT JUST TERMINATED THE CALL... TWICE. THAT IS NOT SERVICE......
GetHuman: Let's quantify your experience contacting Social Security. On a scale of 1 to 5, how easy is it go get help on a Social Security problem?
~MACK EASLEY: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MACK EASLEY: I'd give them a one out of five on communication.
GetHuman: And what about Social Security's ability to quickly and effectively address your problem?
~MACK EASLEY: For that I would say one out of five.
GetHuman: And finally- any advice for other Social Security customers?
~MACK EASLEY: Call them early in the day or late. Don't forget any personal or account information you might need for Social Security to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MACK EASLEY taken from his Social Security customer service problem that occurred on November 14th, 2017.