Social Security: had to wait one and half hours. noting accompli...

A Social Security customer review by GetHuman user ~upset past DoD employee from November 28th, 2017

Background on ~upset past DoD employee's case

GetHuman: ~upset past DoD employee - can you tell our other Social Security customers when your case took place?
~upset past DoD employee: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Social Security, and if so, how?
~upset past DoD employee: I used the 800-772-1213 number I found for on the GetHuman Social Security customer phone number page I was on: Social Security Customer Service Phone Number
GetHuman: And which of these common Social Security customer issues best describes the reason you wanted to talk to them?
Shows ~upset past DoD employee a list of common Social Security problems
~upset past DoD employee: "Local services" was why I was trying to call.

~upset past DoD employee's review of Social Security customer service

GetHuman: So how would you sum up your experience for GetHuman's Social Security customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upset past DoD employee: had to wait one and half hours. noting accomplished again. today ** June problem started in may was told this will take ** days now at ** days and still withholding funds from my SS. guess this is why one person calls them Social In Security
GetHuman: Let's quantify your experience contacting Social Security. On a scale of 1 to 5, how easy is it go get help on a Social Security problem?
~upset past DoD employee: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upset past DoD employee: I'd give them a two out of five on communication.
GetHuman: And what about Social Security's ability to quickly and effectively address your problem?
~upset past DoD employee: For that I would say five out of five.
GetHuman: And finally- any advice for other Social Security customers?
~upset past DoD employee: Call them early in the day or late. Don't forget any personal or account information you might need for Social Security to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upset past DoD employee taken from his Social Security customer service problem that occurred on November 18th, 2017.

Social Security

2.34 of 5 stars | 147 reviews
Social Security ReviewsSocial Security's Phone NumberAll Social Security contact infoGeneral Social Security customer service info
~upset past DoD employee's Social Security Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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