Social Security: Not the right site for a missed direct deposit...

A Social Security customer review by GetHuman user ~billiam393 from November 24th, 2017

Background on ~billiam393's case

GetHuman: ~billiam393 - can you tell our other Social Security customers when your case took place?
~billiam393: Yes I can. It was late at night, on November 23rd.
GetHuman: Did you reach out to Social Security, and if so, how?
~billiam393: I used the 800-772-1213 number I found for on the GetHuman Social Security customer phone number page I was on: Social Security Customer Service Phone Number
GetHuman: And which of these common Social Security customer issues best describes the reason you wanted to talk to them?
(Shows ~billiam393 a list of common Social Security problems)
~billiam393: "Local services" was why I was trying to call.

~billiam393's review of Social Security customer service

GetHuman: So how would you sum up your experience for GetHuman's Social Security customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~billiam393: Not the right site for a missed direct deposit, referred me to local office, said they were open, called they were closed, said that phone number is just for fraud issues. no luck at all, will have to wait till monday to call local office and wait for an hour before I can speak to someone, ruined my Thanksgiving.
GetHuman: Let's quantify your experience contacting Social Security. On a scale of 1 to 5, how easy is it go get help on a Social Security problem?
~billiam393: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~billiam393: I'd give them a four out of five on communication.
GetHuman: And what about Social Security's ability to quickly and effectively address your problem?
~billiam393: For that I would say five out of five.
GetHuman: And finally- any advice for other Social Security customers?
~billiam393: Call them early in the day or late. Don't forget any personal or account information you might need for Social Security to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~billiam393 taken from his Social Security customer service problem that occurred on November 23rd, 2017.

Social Security

2.34 of 5 stars | 147 reviews

~billiam393's Social Security Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Social Security, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Social Security in any way.

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